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Client Services Manager - Madison

Job Summary

Auxiant’s Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results
Respect
Empowerment
Agility
Leadership

Be part of a growing and prospering company as a Client Services Manager for our Madison and Milwaukee, WI offices. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package.

Job Summary:

· Oversee the account managers & account coordinators in the respective office(s)

Essential Functions:

• Assist in employee recruitment, performance evaluation, promotion, and retention.
• Lead the training and development of newly hired account managers and account coordinators
• Ongoing development and training of account managers and account coordinators
• Assigns new group business
• Works closely with the Director of Client Services on staffing and clients assigned to each account manager/account coordinator
• Helps foster a productive and empowering working environment
• Creates universal processes & procedures for new vendor partners as well as existing vendor partners
• Assist Account Managers with client relationships & management to create a positive relationship and aid in client retention
• Manages a small client book of business 3-5 clients
• Assist/Lead communication strategies both internally and externally for the department
• Work with department supervisors and managers within Auxiant to ensure collaboration needs are met between departments

Nonessential Functions:

• Other duties as assigned or appropriate

Education/Qualifications:

· Prior self-funded health plan TPA experience required

· PC Skills including e-mail, word processing, spreadsheet, graphics, PowerPoint

· Previous experience in a professional office environment

• Proven customer service experience preferred
• Excellent time management and organizational skills with the ability to handle multiple projects, meet established deadlines and change as business needs require
• Proven leadership experience managing teams and coaching and mentoring individuals
• Excellent interpersonal, written/verbal communication and presentation skills

· Willingness to travel as needed

· Valid driver’s license

· Insurance License to be obtained

*Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more